Refund policy

Return & Refund Policy

Thank you for shopping at AllegoFeel.

Due to the intimate and hygiene-sensitive nature of skincare and cosmetic products,

our return and refund policy is strictly defined below to ensure the highest standards of

safety and quality for all our customers.

1. Non-Returnable / Non-Exchangeable Products

Cosmetics, skincare, and personal care products once delivered cannot be returned or

exchanged if:

● The product packaging, seal, or safety tape has been opened or tampered with.

● The product has been used, tested, or altered.

● The return request is made simply due to a change of mind, personal preference

regarding fragrance/shade, or minor subjective differences.

2. Eligibility for Replacement / Refund

We only offer a replacement or refund in the following rare circumstances:

● Damaged during transit: The outer or inner packaging arrived crushed, broken,

or leaking.

● Defective product: The dispenser/pump is malfunctioning or the seal was broken

before arrival.

● Wrong item delivered: You received a different product, variant, or shade than

what you ordered.

● Missing item: An item is missing from your package.

3. Reporting Window & Proof Requirements

● Any claim regarding damage, defect, leakage, or incorrect delivery must be

reported to us within 48 hours of receiving the parcel.

● Mandatory Requirement: To process your claim, an unboxing video (showing

the sealed outer courier bag being opened and the condition of the inner

products) is required, along with clear photos of the shipping label and the

damaged item.

● Send your request to contact@allegofeel.com along with your Order Number,

photos, and the unboxing video.

4. Verification & Resolution

● Once your query is received, our quality team will review the evidence within

24–48 business hours.

● If your claim is verified and approved:

○ Replacement: A fresh replacement unit will be dispatched at no extra shipping

cost to you.

 

Refund (if stock unavailable): If a replacement is out of stock, a refund will be

initiated to your original payment method within 5–7 working days (for prepaid

orders). For Cash on Delivery (COD) orders, refunds will be processed via UPI or

direct bank transfer after verifying bank details.

5. Order Cancellations

● Orders can only be cancelled before they have been processed and dispatched by

our warehouse.

● Once the courier tracking number has been generated and the order has been

handed over to the delivery partner, the order cannot be cancelled.

6. Contact Us

For any queries related to returns, refunds, or damaged deliveries, please contact us at:

● Email: support@allegofeel.com

● Website: https://allegofeel.com